Terms of Service

1. Introduction and Acceptance

Welcome to Punch pizza ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at pizzas-punch.digital, our mobile applications, and our food delivery and dining services (collectively, the "Services").

By accessing, browsing, or using our Services, ordering food from us, creating an account, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

1.1 Eligibility Requirements

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. If you are under 18, you may only use our Services with the involvement and consent of a parent or guardian. By using our Services, you represent and warrant that:

• You have the legal capacity to enter into this agreement
• You are not prohibited from using our Services under applicable law
• All information you provide is accurate and truthful
• You will maintain the security of your account credentials

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

2.1 Key Terms

• "We," "Us," "Our," or "Company" refers to Punch pizza, a food service business operating in Baltimore, Maryland, United States.
• "You," "Your," or "User" refers to any person who accesses or uses our Services.
• "Services" refers to our website, mobile applications, food preparation, delivery services, dining services, catering, and any related services we provide.
• "Content" refers to all text, images, graphics, audio, video, software, data, and other materials available through our Services.
• "Website" refers to pizzas-punch.digital and any related subdomains or mobile applications.
• "Order" refers to a request for food items or services placed through our website, mobile app, phone, or in-person.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes in accordance with these Terms. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food and beverages
• Create and maintain a user account
• Contact us for customer service inquiries
• Participate in promotions and loyalty programs
• Provide reviews and feedback about our services

3.2 Prohibited Use

You agree not to use our Services for any unlawful or prohibited purpose. Prohibited uses include, but are not limited to:

• Violating any applicable local, state, national, or international law or regulation
• Transmitting or facilitating harmful, abusive, harassing, defamatory, or offensive content
• Attempting to gain unauthorized access to our systems, servers, or networks
• Infringing upon our intellectual property rights or those of third parties
• Sending spam, unsolicited communications, or commercial messages
• Providing false, misleading, or fraudulent information
• Interfering with or disrupting our Services or servers
• Using automated systems (bots, scripts) to access our Services without permission
• Reselling or redistributing our Services without authorization
• Collecting user information for unauthorized purposes

3.3 Food Safety Compliance

We maintain strict food safety and hygiene standards in compliance with all applicable health regulations. However, you acknowledge that food preparation involves inherent risks, and you assume responsibility for consuming our products.

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any security breaches

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your account password and for restricting access to your account. We are not liable for any loss or damage resulting from your failure to protect your account credentials.

4.3 One Account Per Person

Each person may maintain only one account. Creating multiple accounts to circumvent restrictions or gain unfair advantages is prohibited and may result in account termination.

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or at our sole discretion. You may also delete your account at any time by contacting us.

5. Products and Services

5.1 Food Products and Menu

We offer authentic wood-fired pizzas, beverages, and related food items. All product descriptions, images, and prices are subject to change without notice. While we strive for accuracy, we do not warrant that product descriptions are complete, reliable, or error-free.

5.2 Allergen Information and Dietary Restrictions

We provide allergen information to the best of our ability, but cannot guarantee that our food is completely free from allergens due to potential cross-contamination in our kitchen. Customers with severe allergies should exercise caution and consult with our staff before ordering.

5.3 Pricing and Availability

All prices are listed in US Dollars and are subject to change without notice. We reserve the right to modify prices, discontinue items, or limit quantities at any time. Pricing errors may be corrected even after an order is placed.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product unavailability
• Payment processing issues
• Delivery zone restrictions
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.5 Delivery Terms and Timing

Delivery is available within our designated delivery zones during operating hours. Delivery times are estimates and may vary based on weather, traffic, order volume, and other factors. We are not liable for delays beyond our reasonable control.

Minimum delivery orders may apply. Delivery fees and service charges will be clearly displayed before order completion.

5.6 Order Modifications and Cancellations

Order modifications or cancellations may be possible if requested immediately after placing the order and before preparation begins. Once food preparation has started, orders cannot be modified or cancelled.

5.7 Temperature-Sensitive Items

We take care to maintain appropriate temperatures during preparation and delivery. However, food temperature may vary during transit, and we recommend consuming delivered food promptly upon arrival.

5.8 Food Quality Guarantee

We stand behind the quality of our food. If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery for resolution, which may include replacement, credit, or refund as appropriate.

5.9 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our website. You authorize us to charge your selected payment method for all applicable fees.

5.10 Returns and Refunds

Due to the perishable nature of food products, returns are not typically accepted. Refund policies are detailed in our separate Refund Policy, which is incorporated by reference into these Terms.

6. Intellectual Property

6.1 Our Ownership

All content on our website and Services, including but not limited to text, graphics, logos, images, audio clips, video, data, software, and design, is owned by or licensed to Punch pizza and is protected by copyright, trademark, and other intellectual property laws.

6.2 Trademarks

The Punch pizza name, logo, and all related names, logos, product names, designs, and slogans are trademarks of Punch pizza or its affiliates. You may not use these trademarks without our prior written consent.

6.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. This license does not permit you to:

• Modify, copy, or distribute our content
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Transfer the license to another party

6.4 User Content License

By submitting content to our Services (reviews, comments, photos), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and distribute such content for business purposes, including marketing and promotion.

6.5 Copyright Infringement

If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. This includes reviews, comments, photos, and any other user-generated content.

7.2 License Grant

By submitting content, you grant us a non-exclusive, transferable, sublicensable, royalty-free, worldwide license to use, reproduce, modify, create derivative works from, and distribute your content in connection with our Services.

7.3 Prohibited Content

You may not submit content that is:

• Illegal, harmful, or violates others' rights
• False, misleading, or defamatory
• Harassing, abusive, or threatening
• Sexually explicit or inappropriate
• Spam or commercial solicitation
• Infringing on intellectual property rights

7.4 Content Monitoring

We reserve the right to monitor, edit, or remove any user content that violates these Terms or that we deem inappropriate, but we are not obligated to do so.

7.5 No Endorsement

User content does not represent our views or opinions. We do not endorse or guarantee the accuracy of user-submitted content.

8. Disclaimers

8.1 "As Is" Service

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8.2 Service Availability

We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Technical difficulties, maintenance, or other factors may temporarily affect service availability.

8.3 Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of third-party content, including user reviews, comments, or linked websites.

8.4 Professional Advice

Nothing on our Services constitutes professional advice. Information about nutrition, allergens, or dietary suitability is provided for general informational purposes only and should not replace professional consultation.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability to you for any and all claims arising from or relating to these Terms or our Services shall not exceed the amount you paid to us in the twelve months preceding the claim.

9.2 Excluded Damages

In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)
• Emotional distress

9.3 Essential Purpose

The limitations of liability in this section apply even if any limited remedy fails of its essential purpose.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

10. Indemnification

10.1 User Indemnification

You agree to indemnify, defend, and hold harmless Punch pizza, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Content you submit or transmit
• Your negligent or wrongful conduct

10.2 Defense Rights

We reserve the right to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims.

10.3 Survival

This indemnification obligation will survive termination of these Terms and your use of our Services.

11. Third-Party Links and Services

11.1 Third-Party Links

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party services.

11.2 Third-Party Terms

Your interactions with third-party services are governed by their respective terms and conditions and privacy policies. We encourage you to review these documents before engaging with third-party services.

11.3 No Endorsement

The inclusion of links to third-party services does not imply endorsement or recommendation by us. We are not responsible for any harm resulting from your interactions with third-party services.

12. Termination

12.1 Termination by Company

We may terminate or suspend your account and access to our Services immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other customers
• Extended periods of account inactivity

12.2 Termination by User

You may terminate your account at any time by contacting us or following the account deletion process in your account settings.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services immediately ceases
• We may delete your account and associated data
• Outstanding orders and payments remain valid
• Certain provisions of these Terms survive termination

12.4 Survival of Terms

The following sections survive termination: Definitions, Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms and your use of our Services are governed by the laws of the State of Maryland and the United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. Many issues can be resolved through direct communication.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising from or relating to these Terms shall be brought exclusively in the state or federal courts located in Baltimore County, Maryland, and you consent to the jurisdiction of such courts.

13.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.5 Time Limitation

Any claim arising from or relating to these Terms or our Services must be filed within one year after the cause of action accrues, or such claim will be permanently barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

14.2 Notice of Changes

We will provide notice of material changes by:

• Posting updated Terms on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes (when appropriate)
• Displaying notices on our Services

14.3 Acceptance of Changes

Your continued use of our Services after the effective date of any changes constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using our Services.

14.4 Review Responsibility

It is your responsibility to review these Terms periodically for changes. We recommend checking for updates whenever you use our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the extent necessary to make it valid and enforceable.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by us.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

15.5 Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of any provision.

15.7 Language

These Terms are written in English. Any translation is provided for convenience only, and the English version controls in case of conflicts.

16. Contact Information

16.1 How to Reach Us

If you have questions about these Terms or need to contact us regarding your use of our Services, please reach out using the following methods:

Punch pizza
751 Key Hwy
Baltimore, MD 21230
United States

Phone: +1 443-940-6610
Email: [email protected]
Website: pizzas-punch.digital

16.2 Business Hours

Our customer service team is available during regular business hours to assist with questions about these Terms and our Services.

16.3 Response Times

We strive to respond to all inquiries within 24-48 hours during business days. Response times may be longer during holidays or high-volume periods.

16.4 Legal Notices

Any legal notices or formal communications should be sent in writing to our business address listed above, with copies sent to our email address.